This policy explains how refunds and returns are handled for orders placed directly through our buy-now page, and for bulk/distributor orders confirmed with our team.
If your order arrives damaged, defective, or different from what was confirmed, call us within 7 days of delivery and we'll arrange a replacement or refund.
Call (877) 774-1196 with your order reference and reason for the request.
Our team reviews your order details and confirms whether a refund, replacement, or exchange applies.
Approved refunds are processed back to your original payment method within 7–10 business days.
Unopened, unused products in their original packaging may be returned within 14 days of delivery for a refund, less any shipping costs already incurred, subject to confirmation with our team.
For health and safety reasons, opened or used strips cannot be returned or exchanged unless the product was damaged, defective, or incorrect on arrival.
Refunds, returns, or replacements for bulk and distributor orders are handled according to the terms agreed at the time of order confirmation. Contact your LN Pharmaceuticals representative directly, or call the number below.
If you'd like to cancel an order before it ships, call us as soon as possible. We'll do our best to cancel or amend the order if it hasn't yet been dispatched.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.
Need to request a refund or return? Call us directly.
📞 (877) 774-1196